Regulation 1 Purpose The purpose of these Regulations is to provide for performance benchmarks for electricity supply and distribution in conformity with t ...
Regulation 2 Application (1) These Regulations apply to electricity supply and distribution utilities licensed by the Commission. (2) For the purpose of this re ...
Regulation 4 Interruption of supply (1) A supplier of electricity shall ensure that the cumulative electricity interruption for each customer within an operatio ...
Regulation 5 Restoration of supply (1) Where a supplier is informed of an interruption in the customer's supply due to a fault in or damage to the su ...
Regulation 9 Requirement for a meter (1) A supplier shall provide, install and maintain a meter which will measure and record the amount of electrici ...
Regulation 10 Separate meter (1) A supplier shall install a separate meter at the customer's premises where (a) the customer requesting the separate meter is a ...
Regulation 11 Prepayment meter (1) The supplier shall ensure that a facility for the purchase of credit for a prepayment meter is (a) established within a ten k ...
Regulation 12 Meter repositioning (1) A customer may apply to the supplier for a change in the position of the electric meter at the customer's premises by stat ...
Regulation 13 Revision of meter (1) A supplier shall each year undertake an audit of meters that have been in operation for twenty years or more and replace at ...
Regulation 14 Meter Complaint (1) The supplier shall visit a customer's premises within twenty-four hours after receipt of a meter complaint from that customer ...
Regulation 15 Payments (1) Where a supplier is to pay compensation to a customer, the supplier shall, subject to these Regulations pay the sum specified to the ...
Regulation 17 Notification of rights of customers A supplier shall prepare and make available to its customers, a customer charter summarizing the ri ...
Regulation 18 Provision of information A supplier shall, on request provide a customer with information about the services provided to the customer's ...
Regulation 19 Exceptions to compensation payment Subject to these Regulations, a supplier is exempted from payment of compensation to a customer where the ...
