Electronic Transactions Act, 2008 (Act 772) as amended by the Electronic Transactions (Amendment) Act, 2012 (Act 838)
Section 47: (1) The supplier offering goods or services for sale, hire or exchange in an electronic transaction shall make available to the consumer on the electronic platform where the goods or services are offered the following information related to the supplier:
(a) full name and legal status;
(b) physical address and telephone number;
(c) website address and e-mail address;
(d) membership of any self-regulatory or related bodies and the contact details of the body;
(e) a code of conduct to which that supplier subscribes and how that code of conduct may be accessed electronically by the consumer;
(f) the registration number, the names of office bearers and the place of registration of a legal person;
(g) sufficient description of the main characteristics of the goods or services offered by that supplier to enable a consumer to make an informed decision on the proposed electronic transaction;
(h) the full price of the goods or services, including transport costs, taxes and any other fees or costs;
(l) the manner of payment;
(j) terms of agreement including guarantees that will apply to the transaction and how these terms may be accessed, stored and reproduced electronically by consumers;
(k) the time within which the goods will be despatched or delivered or within which the services will be rendered;
(l) the manner and period within which consumers can access and maintain a full record of the transaction;
(m) the return, exchange and refund policy;
(n) the alternative dispute resolution code to which that supplier subscribes and access to the code by the consumer;
(o) the security procedures and privacy policy of that supplier as regards payment, payment information and personal information;
(p) the minimum duration of the agreement in the case of agreements for the supply of products or services to be performed on an ongoing basis or recurrently where appropriate; and
(q) the rights of consumers as provided for in this section.
(2) The supplier shall provide a consumer with an opportunity to
(a) read, store and reproduce the contract terms and general conditions,
(b) identify and correct handling errors, and
(c) withdraw from the transaction before concluding a contract.
(3) If a supplier fails to comply with the provisions of this section, the consumer may cancel the contract within fourteen days of receipt of the goods or services under the transaction.
(4) If a transaction is cancelled as a result of the failure of the supplier to comply with the provisions of this section
(a) the consumer shall return the goods received, or where applicable, cease using the services performed, and
(b) the supplier shall refund payments made by the consumer within thirty days.
Subject : Electronic Transactions
Procedure to Follow
A licence under this Act shall not be issued to an individual but a corporate body...
Responsible Institution
Ministries-Accra
- Email: info@moc.gov.gh
- Website: http://www.moc.gov.gh
- GPS: GA-079-0539
- Telephone: 233-302-666465
Relevant Forms to Download
Not Available
Online System
Link Unavailable
Fees/ charges
Not Avaiable
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